The Telecom Regulatory Authority of India (TRAI) has issued a regulation where the telecom operators need to compensate users at Re 1 per dropped call. A maximum of 3 dropped calls will be compensated in a day and the regulation will come in effect shortly.
As per reported by ET Now, the stand has been taken to ensure strict compliance by the telecom companies. Any call operator encouraging call drop will be penalised by the TRAI.
Talking to the media, the Communications and IT Minister Ravi Shankar Prasad said:
The central government is very much serious on the call drop issue, right from the beginning. Inquiry is going on from the last five or six months on call drops. The telecom department is monitoring the situation across the entire country, and even BSNL is working to improve the situation. The TRAI has even been told to penalise the operator in case of call drop. The TRAI is working in this direction.
The rate of call drops during peak hour has doubled in the last one year.
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